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    Customer Support
    If you have questions regarding your MedSerenity Channel subscription, please contact us Monday - Friday from 9:00 AM to 6:00 PM Eastern at 888-219-4678, or send an email to:

    Technical Support
    Having trouble with your MedSerenity Channel equipment? Follow the two easy steps listed below.

    Step 1: Check Power
    Do you have power to both your Wegener iPump and your Pico Modulator(s)? If not, make sure the cables are connected properly and that your power supply is working. Set all switches to the “on” position.

    Step 2: Reset your iPump
    If power is still not showing on your equipment, look for the "enter" button on the front panel of your iPump and hold it down for 5 seconds. If the iPump does not reset, hold the "enter" button down for another 5 seconds.

    Still Not Working?
    For immediate technical support, please call our Customer Care Hotline at 888-219-4678 and press 3 to be connected to a technical service representative.